FAQ's
Delivery
Can I change the delivery address?
Can I change the delivery address?
To update your delivery address, please send email to care@saviaexclusive.com, with your order number
How can I track order?
How can I track order?
Once you have placed your order, you will receive timely updates in your email until the parcel is delivered successfully.
Do you deliver to my country?
Do you deliver to my country?
To check if delivery is available in your country, on the homepage, select the country dropdown option. If your country is an option on the list, then we offer shipping in this region.
How long my order will take to arrive?
How long my order will take to arrive?
The delivery period varies based on the shipping address.
Orders within the United Arab Emirates arrive within 2 business days, while orders from the Saudi Arabia, Kuwait, Qatar, Oman and Bahrain are delivered in approximately 5-7 business days.
Shipping & Returns
Where is the order shipped from?
Where is the order shipped from?
The order is shipped from the United Arab Emirates
How much will I be charged for shipping?
How much will I be charged for shipping?
The shipping charges are subject to your delivery address and order value.
United Arab Emirates
- Enjoy free shipping on orders valued at AED 100 and above
- For orders below AED 100, a shipping charge of AED 20 is applicable
- If you prefer cash on delivery, expect an additional charge of AED 10
Kingdom of Saudi Arabia
- Enjoy free shipping on orders valued at SAR 300 and above
- For orders below SAR 300, a shipping charge of SAR 50 is applicable
- If you prefer cash on delivery, expect an additional charge of SAR 20
Oman
- Enjoy free shipping on orders valued at OMR 30 and above
- For orders below OMR 30, a shipping charge of OMR 5 is applicable
- If you prefer cash on delivery, expect an additional charge of OMR 2
Kuwait
- Enjoy free shipping on orders valued at KD 30 and above
- For orders below KD 30, a shipping charge of KD 8 is applicable
- If you prefer cash on delivery, expect an additional charge of KD 2
Qatar
- Enjoy free shipping on orders valued at QAR 500 and above
- For orders below QAR 500, a shipping charge of QAR 150 is applicable
- If you prefer cash on delivery, expect an additional charge of QAR 20
Bahrain
- Enjoy free shipping on orders valued at BD 50 and above
- For orders below BD 50, a shipping charge of BD 10 is applicable
- If you prefer cash on delivery, expect an additional charge of BD 2.
Do you accept returns?
Do you accept returns?
No, we don’t accept any returns.
Can I cancel my order?
Can I cancel my order?
A cancellation request can be accepted only if the order is not processed for shipping. To cancel the order, send an email to care@saviaexclusive.com, with your order number. If the request is accepted, you will be notified via email.
Can I exchange my item?
Can I exchange my item?
We currently do not offer exchange.
Payment
When will I be charged for my order?
When will I be charged for my order?
You will be charged when your order has been approved and verified.
What are payment options?
What are payment options?
You can make a secure online payment using a Visa, MasterCard, Samsung Pay, Apple Pay, Diner’s International or you can opt for cash on delivery.
Are online payments secure?
Are online payments secure?
The security of your payment information is very important to us. All the financial transactions are carried out via secure payment gateways.
How do I obtain an invoice?
How do I obtain an invoice?
Once you complete your payment, an invoice will be sent to your email.
